Terms of service
Welcome to highnationwear (“the Website”). Before using our services, we kindly ask you to review the following terms and conditions, which define your legal relationship with highnationwear. By browsing, purchasing, or interacting with our site, you agree to abide by these terms. If you do not accept any portion of the terms, please discontinue your use of the Website immediately.
1. Company Information
Business Name: highnationwear
Registered Address: 81 Burnett St, Buderim QLD 4556, Australia
Email: Support@highnationwear.store
Phone Number: +61 7 5453 3777
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (AEST)
2. Acceptance of Terms
Your access to the Website and its services signifies that you acknowledge and agree to be legally bound by these Terms of Use. Should you disagree with any clause, you must refrain from accessing the Website and any associated services.
3. User Accounts and Responsibilities
Account Registration:
To access certain features—such as placing orders or managing subscriptions—you may need to create an account. You must ensure that all provided information is accurate and current. You are solely responsible for maintaining the confidentiality of your login credentials.
Account Security:
You are accountable for all activity conducted via your account. In case of suspected unauthorized access, please contact our customer support immediately.
4. Product Listings and Availability
Product Information & Pricing:
We do our best to ensure product descriptions, prices, and availability are presented accurately. Nonetheless, there may be occasional unintentional inaccuracies. We reserve the right to update product listings and correct errors without advance notice.
Inventory & Stock:
All items are subject to availability. While we strive to keep our stock levels accurate, unforeseen supply delays may occur. If an item becomes unavailable, we will inform you promptly and suggest alternatives or issue a full refund.
Discounts & Promotions:
Special offers, bundles, and discount codes may be available from time to time. These offers are subject to individual terms and can be modified or withdrawn without prior notice.
5. Order Placement and Payment Policy
Order Processing Timeline:
Orders are packed and prepared within 1–3 business days after confirmation. During peak periods, this timeframe may extend by a few additional business days.
Shipping Times:
Standard delivery across Australia takes approximately 20-30calendar days after dispatch.
Payment Methods:
We accept payments via major credit cards (Visa) and PayPal. Full payment, including applicable GST and shipping fees, is required at checkout.
Order Cancellation:
You may request order cancellations before dispatch by contacting us. Once an order has been shipped, cancellations are no longer possible.
6. Delivery Issues and Order Tracking
Tracking Your Package:
A shipping confirmation with tracking details will be emailed once your parcel is dispatched. Please monitor your tracking number for delivery updates.
Missed Deliveries:
If you’re not available to receive the delivery, the courier may attempt a redelivery or leave a collection notice. You can also leave specific delivery instructions during checkout.
Undelivered Orders:
If your order does not arrive within 35 calendar days from the shipping confirmation date, please notify us promptly so we can assist in resolving the issue.
7. Returns and Refund Policy
Return Eligibility:
You may request a return within 14 calendar days of receiving your order. Items must be:
Unused and unopened
In their original packaging
Accompanied by proof of purchase
Return Process:
To initiate a return, please contact Support@highnationwear.store with your order number and reason for return. Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.
Refund Timeframes:
Once we receive and inspect the returned item, we process refunds within 2–4 business days.
Depending on your payment provider, it may take 5–10 additional business days for the funds to appear in your account.
8. Intellectual Property and Brand Integrity
All content on this Website—including images, logos, text, layout, and software—is owned by highnationwear or licensed partners and is protected by applicable copyright and intellectual property laws. Reproduction or misuse without permission is strictly prohibited.
We ensure that our product offerings comply with all relevant IP regulations. If you believe a product infringes your intellectual property rights, kindly notify us at Support@highnationwear.store for investigation and resolution.
9. Data Protection and Privacy
Your privacy is important to us. Any personal information collected through this Website is used solely to process your orders and enhance your experience. We do not sell or share your data with external marketers.
10. Limitation of Liability
We provide our Website and products “as-is” without warranties of any kind. To the fullest extent permitted by Australian law, we disclaim liability for any indirect, incidental, or consequential damages arising from the use of our services or products.
You agree that any use of our products is at your own discretion and risk. If you have specific health or safety concerns, please consult a professional before use.
11. Modifications to Terms
We reserve the right to revise these Terms at any time. Updated terms will be posted on this page with immediate effect. It is your responsibility to check periodically for any changes. Continued use of the Website indicates acceptance of the revised terms.
12. Legal Jurisdiction and Dispute Resolution
These Terms are governed under the laws of Queensland, Australia. Any disputes arising out of or relating to the use of this Website shall first attempt to be resolved informally. If not resolved, such disputes will fall under the jurisdiction of the courts in Queensland, Australia.
13. Contact Information
For all general inquiries, complaints, or legal matters, you may contact us at:
Brand: highnationwear
Email: Support@highnationwear.store
Phone: +61 7 5453 3777
Mailing Address: 81 Burnett St, Buderim QLD 4556, Australia