Return policy
Thank you for shopping at Highnationwear.store! We are committed to providing premium-quality feminine care products and exceptional customer service. To ensure your satisfaction and clarity, please review our updated Return and Refund Policy outlined below.
1. General Return Overview
At Highnationwear, we understand that you may occasionally need to return a product. The return period is strictly within 14 calendar days from the date of confirmed delivery. All return requests submitted after 14 calendar days window will not be accepted.
To qualify for a return:
The item must be unused and in its original sealed packaging.
Items must be free from damage, wear, or signs of use.
2. Product-Specific Return Conditions
Due to hygiene and safety regulations, we do not accept returns on opened or used feminine hygiene products (e.g., sanitary pads, menstrual cups, liners), unless:
The item was received damaged, defective, or incorrect.
Please ensure to verify your order before finalizing your purchase.
3. Processing a Return
To initiate a return:
Contact our support team at Support@highnationwear.store within 14 calendar days of receiving your order.
Include your order number, product details, and the reason for return.
Once approved, we will send you detailed return instructions.
Return Shipping:
For defective, damaged, or incorrectly sent items, we will cover the cost of return shipping.
For all other reasons, the customer bears the return shipping cost.
We recommend using a trackable shipping service, as we are not liable for lost or damaged items during return transit.
4. Refund Procedure & Timeline
Once your returned package arrives and passes inspection:
The refund process will begin within 2 to 4 business days (merchant processing time).
Refunds will be issued to the original method of payment.
Depending on your financial institution, it may take an additional 5 to 10 business days for the funds to reflect in your account.
5. Fulfilment & Shipping Timelines
Processing Time: Orders are typically dispatched within 1 to 3 business days of placement.
Shipping Time: Delivery typically takes 20 to 30 calendar days within Australia, depending on your location.
If you have not received your order within 35 calendar days after receiving your shipping confirmation, please contact us immediately.
6. Exchange Policy
If your item arrives defective or you receive the wrong product, you may request an exchange within 7 calendar days of receipt. The item must remain unopened and in original condition.
To request an exchange:
Email us at Support@highnationwear.store with your order details and issue description.
Approved exchanges for defective or incorrect products will be eligible for free return shipping.
7. Items Not Eligible for Return
For safety and hygiene, we are unable to accept returns for:
Opened or used feminine hygiene products
Personal care and intimate items (e.g., wipes, creams) unless defective upon arrival
8. Exceptions & Limitations
Returns or refunds will not be granted under the following circumstances:
Change of mind after product is opened
Products damaged due to misuse
Lost returns without tracking confirmation
9. Your Rights under Australian Consumer Law
This policy does not limit any rights you have under Australian Consumer Law. You are entitled to a replacement or refund for a major product failure and compensation for any other reasonably foreseeable loss or damage. For minor faults, you are entitled to have the product repaired or replaced.
10. Contact Us
If you have any questions regarding returns, exchanges, or your order, please get in touch:
Brand Name: Highnationwear
Phone: +61 7 5453 3777
Email: Support@highnationwear.store
Address: 81 Burnett St, Buderim QLD 4556 Australia
We appreciate your trust in Highnationwear and look forward to serving you with excellence.